Privacy Policy

 

This Privacy Policy explains how EGA Guitars, LLC ("EGA Guitars", "we", "us", or "our") collects, uses, and protects your personal information when you interact with our website, make purchases, or contact us through any channel.

1. What We Collect

When you browse, create an account, or place an order, we may collect:

  • Contact information (name, email, phone, address) 
  • Order history and payment details (processed via secure third-party providers)
  • Device information, IP address, browser type, and referring pages
  • Messages or reviews you submit to us
  • Cookies and usage data to improve user experience

2. How We Use Your Information

We use the data we collect to:

  • Process and ship your orders
  • Send order confirmations, updates, and customer service responses
  • Provide and improve our website and services
  • Prevent fraud and maintain secure transactions  
  • Send promotional offers or product updates (only if you've opted in)

3. Sharing Your Information

We do not sell your personal data — ever. We only share information with:  

  • Trusted third-party providers (payment processors, shipping carriers) 
  • Analytics tools to improve our website (e.g., Google Analytics) 
  • Legal authorities if required to comply with applicable laws

4. Your Rights

You can request access to or correction of your personal data. You may also ask us to delete your data, subject to our obligations (e.g., for tax records or fraud prevention).

To make a request, email us at: privacy@egaguitars.com

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above, or as required by law.

6. Cookies

Our site uses cookies to track browsing behavior and improve your shopping experience. You can disable cookies in your browser settings, but some site features may not function properly.

7. Security

We take security seriously and use encryption, SSL, and trusted platforms (like Shopify and PayPal) to safeguard your information. However, no online system is 100% secure — use at your own discretion.

8. Children

We do not knowingly collect information from individuals under the age of 16. If we learn that we have done so, we will promptly delete that data.

9. Third-Party Links

Our website may link to external sites (e.g., YouTube, Reverb). We are not responsible for their privacy practices. Please read their policies if you interact with those platforms.

10. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to check this page for any updates. Changes take effect once posted.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Effective Date: May 30, 2025